Cancellation and refund policy

Cancellation and Refund Policy

Thank you for choosing Electric Vehicles One LLC for your electric vehicle charging needs. We strive to provide efficient and reliable charging services for our valued customers. This document outlines our Cancellation and Refund Policy, which applies to all subscriptions and services offered through our website and mobile app.

1. Subscription Plans and Fees

1.1 Subscription Plans

We offer various subscription plans based on the kilowatts (kW) purchased by the user. These plans are designed to cater to different charging requirements and are available for selection through our mobile app.

1.2 Fee Calculation

Our charging fees are based on the power consumed by your electric vehicle (EV) while using our charging stations. The fee calculation is done in real-time through our mobile app, and charges are deducted from your account balance accordingly.

2. Cancellation of Subscription

2.1 Subscription Cancellation

You have the right to cancel your subscription at any time. To cancel your subscription, please follow the cancellation process outlined in our mobile app. Upon cancellation, any unused power credits will be subject to our refund policy as stated in section 3.

2.2 Contract Offers

In the case of special contract offers, where specific terms and conditions apply, cancellation may be subject to additional requirements and fees. Please refer to the contract offer details for specific cancellation terms.

3. Refunds for Unused Power Credits

3.1 Power Credit Refunds

Within each subscription unit period, any power credits not used by the subscriber can be refunded. To be eligible for a refund, the following conditions must be met:

  a. The power credits are unused within the subscription unit period.

  b. The subscription is not subject to a contract offer with special terms.

  c. The subscription is not in violation of any of our terms of service or policies.

3.2 Refund Process

To request a refund for unused power credits, please follow the refund process specified in our mobile app. Refunds will be processed within a reasonable time frame and will be issued using the original payment method.

4. General Terms and Conditions

4.1 Changes to the Policy

We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes made will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

4.2 Discretionary Refunds

We retain the right to exercise our discretion in determining refund eligibility in exceptional circumstances, including but not limited to technical issues, charging station unavailability, or other unforeseen events.

4.3 Compliance with Applicable Laws

Our Cancellation and Refund Policy is subject to and complies with applicable laws and regulations. If any provision of this policy is found to be invalid or unenforceable, it will not affect the validity and enforceability of the remaining provisions.

4.4 Contact Information

If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact our customer support team through the contact details provided on our website or mobile app.

By using our website and mobile app and subscribing to our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.

Last updated: 17-07-2023